The Problem With Low Potassium

By Barry Rueger
Published: Next Avenue
October 3, 2024
1526 words
Read on-line.

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It was unexpected when my family doctor announced that I had very low potassium levels, or hypokalemia. Aside from prescribing some of the largest pills that I’ve ever seen, and directing me to an endocrinologist, he had little to say to me. I quickly realized that I knew nothing about this essential element, either inside my body, or in the world around me.

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Without a strong NFB, Canadians will lose sight of who we are

By Barry Rueger
Published: Globe and Mail
June 29, 2024
1148 words

Bill Mason camera helmetWhen I finally bought myself a lovely, red canoe in 1997, it was because I spent my youth, 30 years earlier, watching the many canoeing films by the National Film Board’s legendary Bill Mason.

I recently rewatched Paddle to the Sea, the Mason classic that virtually every child in Canada saw in the 1960s in elementary school. The 1966 film tells the story of a carved, wooden toy canoe containing an “Indian” paddler. The canoe was set free in a river in Northern Ontario, and eventually was carried down through the Great Lakes and out into the Gulf of Saint Lawrence. On its journey, the little canoe was aided by many people – and one dog – who picked it up, rescued it and set it once again on its course to the ocean.

I saw that film during an era when there was no bigger thrill than entering a classroom and seeing a big 16-millimetre film projector and a collapsible white screen. Watching the film again, I noticed some things I hadn’t seen the first time. I was struck by the stereotyped First Nations paddler, but also by the powerful environmental message: The Great Lakes were being polluted by humans, with sewage and industrial waste dumped into the waters. I realized that when I saw the film for the first time, at age 8 or 9, it was the moment I first became an environmentalist, as did a great number of children in my generation.

In an age before the internet, and even cable TV, NFB releases shaped the way generations of Canadian children saw their country, saw the broader world, and saw themselves. Now, it seems as if our country has lost a collective sense of who we are. Sadly, the decline of the NFB has contributed to Canadians losing sight of who we are as a nation and what makes us unique.

As a young person, I learned about the Maritimes through films such as Rising Tide and The Sea Got in Your Blood, saw Saskatchewan grain harvested in Wheat Country, and learned about nickel mining in Sudbury in Miner. Sitting in a classroom in Kelowna, B.C., we experienced dog sleds and igloos in the Northwest Territories (At The Winter Sea Ice Camp), and saw famous singers like Paul Anka and Leonard Cohen – famous Canadian singers in an era when virtually all popular music came from the United States.

Like many of my generation, I allowed NFB films to shape me politically and socially. As I grew older, I explored the experimental and creative reaches of the NFB. The animation of Norman McLaren led me to more political films, such as his 1952 anti-war film Neighbours, and later in my mid-20s, in a church basement in Vancouver, to the controversial and influential anti-porn film Not a Love Story: A Film About Pornography. And as late as 1993, Alanis Obomsawin’s documentary Kanehsatake: 270 Years of Resistance, led me to a strong understanding of First Nations issues, and especially the standoff in Oka.

This was an era when the NFB still had a global reputation. It was well-funded, had production centres all across Canada, and most importantly, was widely known to Canadians and was a source of national pride. It was the very model of a national media organization, a model that filmmakers in other places envied.

In Britain, every person knows or has visited the British Museum. Paris has the Louvre, and Washington has the Smithsonian. Each of these institutions is a cornerstone of how those nations see themselves. Even in these divided times, Americans will look at the Smithsonian and agree: “This is our history.”

Canada lacks a national institution that teaches us who we are. Part of that reflects our relative youth as a single nation, with Newfoundland only joining Canada in 1949, and Nunavut being created 50 years after that. And part of that reflects a population spread out sparsely across our vast, far-flung country, where you can drive for a day or more between populated centres. Those distances mean that the majority of Canadians have never visited the Museum of Civilization or the National Gallery. Instead, for many decades, the National Film Board was the glue that held us together.

In May, The Walrus wrote about staffing cuts at the NFB. According to the NFB’s union, the Canadian Union of Public Employees, 80 out 380 full-time NFB positions were eliminated this year. Regional studios in Edmonton, Halifax and Winnipeg, as well as “interactive studios” in Vancouver and Montreal, have been closed. The union says the recent cuts followed several decades of underfunding. Even though both the NFB brass and the Liberal government claim that the organization is being modernized, or reinvented, the sad truth is that these are insupportable blows and that the film board was already a mere shadow of what it was when I was young. Without production centres in different regions of Canada, and without employees with the time and expertise to create and commission new works, the NFB will cease to be a force that binds our country together.

Despite the boundless reaches of YouTube and TikTok, and despite a Canadian commercial film industry churning out police dramas and Hollywood blockbusters, there is still a desperate need for Canada to have a strong Canadian media production organization that will support the filmmakers and films that Disney or Lionsgate or Netflix won’t touch.

When I was young, the government of Canada was genuinely proud of the National Film Board, and understood that it played a critical role in helping Canadians love and cherish their country. Along with the CBC, the NFB told Canadian stories to Canadians. Even though the CBC is finally seeing some funding to replace the drastic cuts of the 1980s and 90s, the production of popular TV and radio programs is different from the thought-provoking films created at the NFB.

The NFB can still be the place where films are produced that are about us, and where filmmakers of any age can go to learn their craft and produce uniquely Canadian movies and documentaries. The National Film Board can rediscover its role as a cinematic hothouse; a place where non-commercial and experimental forms can thrive, and where the kind of filmmaking happens that will once again influence filmmakers globally.

Just as it was in the past, this is still a time when Canadians – especially young Canadians – need a place where they can see themselves portrayed as genuine Canadians, not as thinly disguised Americans. For that to happen, the government needs to step away from bottom-line concerns, and embrace the value of film as art and film as an instrument for social change. That will require secure and generous long-term funding commitments, and the restoration of production offices in every corner of Canada. The National Film Board is the soul of our country, and it needs to be preserved.

What Is a Small Stroke?

By Barry Rueger
Published: Next Avenue
January 26, 2024
1526 words
Read on-line.

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In mid-summer, my partner Susan was concerned. She was sure my behavior had changed in recent weeks and wanted me to get it looked into. I wasn’t convinced and consequently was shocked when our doctor told me that my MRI scan showed that I had suffered “a small stroke.”

When he said “stroke,” I imagined what I had seen on TV or heard from friends whose parents had suffered strokes: half-paralyzed faces, an inability to talk and perhaps the loss of the use of hands or legs. My doctor was upbeat, but I was stunned. And as I left his office, I had many questions.

Read the full article on-line at Next Avenue.

Japanese fusion comes to Nova Scotia’s South Shore

By Barry Rueger
Published: Globe and Mail
June 1, 2024
962 words

Partners and co-owners of Main & Mersey Dining Room and Coffee Bar, Shani Beadle, left, and Andreas Arnmar, right, are photographed at their restaurant in Liverpool, Nova Scotia on December 30, 2023.Meagan Hancock/The Globe and Mail

Andreas Arnmar and Shani Beadle’s road to restaurant ownership was what you could call uphill, right from the concept stage.

Late last year the husband and wife opened the Dining Room at Main & Mersey, an Japanese-fusion restaurant, in Liverpool on Nova Scotia’s South Shore. With a population of 2,500, the town boasts culinary options that lean toward fish and chips and lobster rolls.

Believing locals would appreciate the dishes they were envisioning, such as Oyster Mushroom Tempura or Agedashi Tofu, was a real leap of faith, they say now. And that was just the first challenge.

The couple’s culinary journey started small: with coffee. After moving to Liverpool from the U.K. in 2017 (Beadle is from B.C., while Arnmar was born and raised in Sweden), they opened home-furnishings store Main & Mersey on the town’s Main Street. Beadle’s background in fabric design positioned her well for the endeavour.

While she ran the shop, Arnmar renovated their new home and raised their young daughter. Two years later, they launched a small coffee shop behind the store because, in the words of Arnmar, “there wasn’t any good coffee that we liked around this area.”

Main & Mersey’s menu offerings include, lobster kani salad, left, and salmon misozuke, right.Meagan Hancock/The Globe and Mail

The coffee bar did a lot better than they expected, and so did the bakery they added in 2022, serving up treats such as cinnamon buns, lemon-curd croissants and spinach and feta rolls. Soon, she adds, “I saw how many people we turned away asking for proper food, who didn’t just want fish and chips and chowder. There was a massive gap in the food spectrum, especially when the tourists are in town.”

To fill that gap, Beadle and Arnmar knew they wanted to do something new, namely to go higher end and introduce different flavours to the town’s dining scene. They secured a bigger location just a few feet away from the furniture shop in fall, 2022, and began construction on the space.

A brand-new restaurant kitchen, a welcoming bar and an accessible washroom are all complemented by wood-topped tables, tropical plants and cozy lighting. Much of the painting and tile work was done by Beadle, Arnmar and local volunteers. And they converted the upper floor of the building into apartments, with rent offsetting part of the cost of renovations.

The interior of Main & Mersey Dining Room and Coffee Bar.Meagan Hancock/The Globe and Mail

The couple decided to bring along their pastry chef from the bakery, Aimee Corbet, and hired winemaker and mixologist, Alexandra Beaulieu, as well as a Peruvian-Japanese chef. Their Japanese-fusion menu is integral to their vision, of course, but Arnmar stresses that they’re out to do more than just serve food on plates.

“You can get a great cocktail, you can try a really amazing bottle of wine that you may not have had before. You get food that you may not have tried before, good service‚ and you’re in a beautiful space. It’s just kind of ticking the boxes.”

But inevitably, there were delays. Their grand opening was punted forward two months owing to a shortage of tradespeople in the region and because of government paperwork. In the meantime, they were on the hook for mortgage payments, construction costs and staff salaries.

And then, when opening weekend finally arrived last August, their chef made a sudden departure.

Beadle and Arnmar were faced with a new and almost impossible challenge: How do you run a restaurant without a trained chef? Fortunately, he had already trained the rest of the kitchen to prepare his menu. And Beadle stepped up to take on a job she never expected to fill as a member of the kitchen staff, doing prep for the evening, creating new menu items and training her staff. Meanwhile, Arnmar is up front, welcoming customers and greeting regulars by name.

The restaurant’s grand opening was punted forward two months owing to a shortage of tradespeople in the region.Meagan Hancock/The Globe and Mail

Opening the restaurant stretched the couple’s financial resources to the limit. The first big lifeline came from the FarmWorks Investment Co-operative, a Nova Scotia for-profit co-op that lends funds to food businesses in the province. The funding comes on the condition that the restaurant will buy from provincial producers, and serve Nova Scotia fish, meat and produce.

Beadle is on board. “The idea is we use 50 per cent locally sourced ingredients. That can be wine, that could be produce, that can be meat, that can be mushrooms or whatever. It could be distilled liquor that’s made in the province. Obviously, it’s easier in the summer months than in the winter, but we’re also doing things like pickles and other preserved ingredients. ”

Main & Mersey crowdfunded for the final push before opening day. Beadle posted an appeal on their website and received 85 per cent of the $50,000 they were seeking. “You can’t pull out once you’ve taken people’s money. It’s really impressive, that people in our community will step up like that.”

One of those community members is local Laurie-Anne Brown, who grew up in Liverpool in the 1980s when “it was a thriving paper mill town” with a bustling Main Street full of shops and restaurants.

She hopes new establishments like the Dining Room at Main & Mersey will restore “a thriving Main Street that I once knew.”

Beadle notes that the restaurant had donors from as far away as London and Toronto, but they’re counting on locals, like Brown, and residents of the province from further afield, too. “Build it and hopefully they’ll come. People already get in their car and drive an hour and a bit for our pastries so if the food is good … that’s the plan.”

 

Bad news

By Barry Rueger
Published: THIS Magazine
January/February, 2024
640 words
Read PDF.

THIS Magazine Jan/Feb 2024

One writer’s desperate howl for a good old-fashioned newspaper

WHEN I WAS 11, WE WENT ON A SCHOOL FIELD TRIP TO THE KELOWNA DAILY COURIER.

I can still remember the linotype machines and drum-shaped metal plates of text and pictures that were loaded into the giant presses to print the paper’s pages.

They gave us a still-hot copy of that day’s paper. I kept it for years, and for decades I‘ve subscribed to the local daily newspaper everywhere I’ve lived. For the past year, that’s been in Liverpool, on the South Shore of Nova Scotia. Since arriving, I’ve realized that we’re in a news desert; a place where Facebook is the beginning and end of local news. That situation grew even worse when the Liberal government enacted Bill C-18, the Online News Act.

Since August, two months after Bill C-18 received royal assent, Facebook has refused to allow users to post Canadian news stories. For Facebook’s owner, Meta, leaving entire towns and regions with no local news whatsoever is a better choice than agreeing to pay the news organizations whose work Facebook users have been reporting.

Liverpool is a place where daily newspapers really don’t exist. Outside of one store in Halifax we can’t buy a Globe and Mail out here, there are no local dailies, and the tiny weeklies are hard to find. Nova Scotia’s largest paper, the Halifax Chronicle Herald, recently stopped printing on  Mondays, and has cut back on its home delivery. Still, every now and then one of the big papers or the CBC would run a story about Liverpool, and someone would post a link to it on a local Facebook page. Now, even that isn’t possible, and in the meantime, the prolonged death of newspapers continues.

In September the Hamilton Spectator shut down its newsroom, and its owner Torstar is ceasing to print dozens of small local papers, moving them online instead. Similar shutdowns are happening in small-town British Columbia.  It seems Southern Ontario and parts of B.C. are about to become news deserts just like southern Nova Scotia. Yes, you can still subscribe to many publications online, but there is a tangible difference between holding a printed paper and reading news on a screen. The printed page establishes the trustworthiness of the news outlet. Having trained reporters and editors and a physical printing press requires an investment that almost always leads to serious journalism. The time and money spent on reporters and editors is one reason why the New York Times and the Globe and Mail are still considered reliable. These publications have a long history as trusted news sources, and still feel a duty to maintain those standards. One may not like their editorial slants, but few seriously question the quality of their reporting.

In Liverpool, on the other hand, we just suffered through nearly two months of a boil-water advisory, and unless you followed the Facebook page for Queens County you wouldn’t have known what was—or wasn’t—happening. Because there are no local reporters, there was also no one asking questions about why an entire town had no drinkable water.

Meta’s actions are not new. For decades, the handful of publishers who control almost all of our news outlets have dramatically reduced reporting staff while shrinking newspaper page counts, and at the same time have closed or merged dozens of small local papers that they’d acquired. What Nova Scotia’s South Shore is experiencing, and what southern Ontario and B.C. are about to experience, is the harsh reality of living in a place where media ceases to be the watchdog that holds governments and corporations accountable, and where there’s no trusted source for people to sort fact from fiction.

Sometime before 2000, 30 years after my field trip, I visited the Conrad Black-era Hamilton Spectator with a friend who worked there. My vivid memory is of hundreds of square meters of blue carpet – half of the giant newsroom – sitting empty of furniture.  Governments turned their heads while Black decimated newsrooms, just as they turn their heads today.

-BARRY RUEGER

Restaurant workers demand tip protection

By Barry Rueger
Published: The Media Co-op
May 29, 2024
1205 words

Tens of thousands of servers in restaurants and cafés across Canada rely on tips to survive. Restaurant front-of-house staff are almost always paid minimum wage, and the extra 15 to 20 per cent can mean the difference between paying the rent or skimping on groceries.

In an age of debit and credit cards, tipping your server almost always means tapping your card on a Stripe or Interac terminal. It’s fast and easy, and you don’t have to do mental math to figure out the tip amount. One question remains, though: do you know if your cheerful server will actually see any of that money?

The Halifax Workers’ Action Centre has made tips a focus of their work, with questionnaires and outreach to try and determine how widespread the problem of tip theft might be. “Tip theft” refers to when an employer refuses to let servers keep their tip income, sometimes by insisting that it be split with kitchen and other staff, but even worse by simply taking all of that money for themselves.

Halifax WAC organizer Syd Blum describes the challenges faced by ordinary restaurant employees. “Workers have a very difficult time accessing justice because the cost of lawyers is prohibitive. Nova Scotia is one of the very few provinces in Canada that doesn’t classify tips as wages. So workers are really in that tricky middle ground where, at the federal level, tips are considered income, but provincially they’re not protected, like wages are.”

The WAC surveyed restaurant workers in Halifax, and of more than 250 responses, nearly three-quarters had experienced some form of tip theft. According to Blum, “whether they were currently having their tips stolen, had previously worked somewhere where tips were stolen, or knew someone who was experiencing tip theft — it was widespread. And we cast a wide net, we didn’t just seek out people with experience in tip theft.”

When diners left tips in cash this was less of an issue. Now that almost all tips go through the restaurant’s electronic payment systems, it’s often the case that servers can’t even be sure what their customers left for them as tips.

Halifax WAC warns servers that employers may not pass-on all tips from Point-Of-Sale (POS) machines, or that tip-pooling with kitchen and other staff might quietly include a cut for the bosses. Other employers deduct credit card fees from tips.

One former Nova Scotia restaurant worker, Pers Turner, recalls a major food service company that owned restaurants and did catering menus, but refused to pay catering employees tips, even though they were added to client bills at the end of the day.

“For their catering staff, they did take all of the tips, and their justification was that they paid their catering staff more,” Turner says. “The bills for catering had the customers paying a gratuity, but all of that money went to the company.”

Denying tip protection

In November of 2023, that dilemma led Nova Scotia NDP MLA Kendra Coombes to introduce Bill 366, the Tip and Gratuity Theft Prevention Act. Modelled after similar Acts in other provinces, it would have protected workers’ tips from greedy employers.

A year and a half later, Nova Scotia’s Conservative government has decided not to move ahead with tip protection. Their argument, common among those who dismiss tip protection, is that “in Nova Scotia, tips are not considered wages and the Labour Standards Code does not address tip protection.”

Currently, six Canadian provinces have legislation protecting workers’ tip income. The three prairie provinces, Nova Scotia and the three northern territories do not. Most employers are happy to pass on tips to the servers who earn them, but I spent several hours scouring provincial Reddit groups across Canada, and examples appeared everywhere. The amounts lost are often relatively small, and servers are generally making close to minimum wage.

Blum says because the costs of launching legal action against an employer are often unaffordable, these thefts are just accepted as part of the job.

“The Halifax WAC exists because the cost of hiring a lawyer is prohibitive to most people — especially those making service industry wages,” she says. “We get a lot of people who were turned away from employment lawyers’ offices because they’re told the value of their claim would be far outweighed by legal fees and it’s just not worth it.”

The Canadian Revenue Agency has taken tips much more seriously. For decades, they have been known to audit restaurants to tally servers’ tips and assess whether income taxes have been paid on them. Now the CRA website is explicit in how the employer needs to track tips: “If any of your tips and gratuities are controlled by your employer, your tip income amount should already be included on your T4 slip.”

Despite Nova Scotia’s claim that tips aren’t wages, the CRA says that “in Canada, the amount you earn in tips and gratuities is considered to be income, and you must report all of it on your tax return.”

In other words, Nova Scotia will expect your server to pay provincial income tax on tip income, even though the province refuses to protect that income from employer theft.

Manitoba, which had been under Progressive Conservative rule for seven and a half years, took things one step further. The Employment Standards: An Adult EAL Curriculum Resource, a program designed to introduce Employment Standards concepts to newcomers while developing English as a second language, teaches students that, “Legally … the server’s tips belong to the employer, so the employer can take money from the server’s tips.”

Despite the 2023 election of the NDP’s Wabanakwut “Wab” Kinew, that remains provincial policy. In an email statement to The Media Co-op, Robyn Dryden, a policy analyst in the Department of Labour and Immigration, says: “The Employment Standards Code defines ‘wages’ as ‘compensation for work performed that is paid to an employee by his or her employer…’ [as] tips are paid by the customer rather than the employer, and are considered to be similar to a bonus rather than a wage.”

Helping servers directly

If you eat in restaurants on the prairies, or in Nova Scotia, you may need to take steps to ensure that your server receives the tips that you leave. One option is to return to carrying cash for tips, and leaving — or handing to them discreetly — a $10 or $20 bill at the end of dinner.

Alternatively, you can ask your server: “If I leave a tip on the terminal, who gets that money? Is it you?”

Blum encourages talking “to workers about this, especially as customers.”

“It’s one thing if an organizer comes in and starts talking about tip theft, but it’s another thing if people who are in the shop every day buying coffee or eating breakfast are having those conversations. We really encourage that,” she says.

For tips to be protected province-wide — something workers have been calling for — Blum says all it takes is a little political will.

“What’s wild about tip theft in Nova Scotia is that we’re not asking the government to create some kind of new program. We’re talking about a line on a piece of paper. It’s an amendment to legislation, so it would cost the government nothing.”

I’m 68 and hired a personal trainer because I’ve always hated working out. For the first time ever, I feel great and am making progress.

By Barry Rueger
Published: Business Insider
May 10, 2024
554 words
Downloadable PDF

Barry ties his shoes on a bench at the gym.As a kid, I hated gym class and lived with my nose in a book. While my classmates were playing hockey or soccer, I was in the library on my way to becoming a writer.

Over the years, I occasionally visited the gym with my wife who loves working out, but I never really embraced fitness until recently.Exercise is important at any age, but this is especially true for older adults. After all, working out can prevent or delay age-related health issues. With this in mind, I decided to make a change.

Now, at 68, I’ve fallen in love with working out, thanks to my personal trainer. Here’s what starting my fitness journey later in life has been like.

Read the entire story at Business Insider.

How to save a bundle on rental car insurance and make sure you are covered

By Barry Rueger
Published: Globe and Mail
March 8, 2024
1065 words
Downloadable PDF

After landing at an airport, many of us will proceed to collect our luggage and head to the car rental counter. It is there that they will invariably offer to sell you insurance.

I’ve been in this same situation countless times, but after a recent trip to Vancouver where the price of the insurance offered was more than the price to rent the car, I decided to do some digging to find out the smartest options.

Every rental will include basic liability coverage. It’s required by provincial law. But some kind of additional insurance to pay for damage to the car is a good idea. The cost to repair even small dings or a cracked windshield can quickly run into the thousands of dollars.

Accepting the offer at the counter is usually a very expensive way to get that insurance.

We recently rented a car in Vancouver from Hertz. When we made the booking on Expedia, the site offered insurance for nearly half of the price that we were going to pay for the car rental. We declined Expedia’s offer and assumed we would do better at the Hertz counter.

We were wrong. For a two-week rental of a mid-sized car, Hertz was charging us $380.72. The “loss damage waiver” it offered, covering physical damage to the car, as well as theft or vandalism, but not injuries, would have cost an additional $489.86.

We declined.

What I have learned is to plan ahead.

There are choices out there, but the time to research them is well before you book the car, not at the rental desk.

Almost every insurance option requires that you already be a customer, whether it’s your own auto insurance company, the credit card you use, or the website that you use to make travel bookings.

In our case, it turned out that Expedia would have been a better option than Hertz. If we had purchased rental insurance through Expedia, we could have bought a “travel insurance policy” for the same two-week rental for $241.80 – that’s $16.12 a day, or slightly less than half of what Hertz wanted to charge us. Even more amazing: The Expedia package includes not just collision coverage, but trip cancellation coverage, and will pay some emergency medical expenses.

If you don’t use Expedia (or similar booking websites), those rates are similar to another option called RentalCover.com, a standalone rental car insurance site that will set up your insurance prior to picking up the car. Unlike some car rental insurance policies, RentalCover will insure all drivers listed on the rental agreement as well as fees for loss of use and towing, and they’ll cover trips of more than 30 days. They’ll also cover you if you’re renting a motorhome or recreational vehicle.

In this case, while still at the rental counter, we chose to call the insurer who provides our car insurance in Nova Scotia. Our agent added rental car coverage to our existing auto policy, and assured us that we were now fully covered for an annual fee of $32 a year. That quick call saved us hundreds of dollars.

The other insurance option that is often available is though your credit card. Most major credit cards offer some form of rental car insurance as part of their package of benefits. Call your card company or visit their website ahead of time to make sure your specific card package includes this coverage.

As you’re doing this research, be sure to ask some careful questions. For instance, if you decide to accept insurance coverage from the rental company, will you still be covered by an outside insurance policy? It’s generally an either/or proposition. And you should be clear that the auto rental company might require the cardholder to pay for damages with their credit card, with your card company reimbursing you after the claim is processed.

In other words, you might find your credit card maxed out.

Beyond that, rental insurance plans all have various rules. Most companies have age restrictions. Expedia, for instance, excludes drivers under 25 years of age, or over 70. Some insurance packages exclude camper vans and the like. All of them insist that you stay on paved roads and obey rules about drinking and driving.

Before booking your rental car, look carefully to make sure that your credit card insurance includes your entire planned trip – especially if you’re travelling to more than one country – and the specific vehicle type that you hope to drive.

And if there will be more than one driver, always ask if both you and your partner are covered. Some rental car insurance packages will charge double for a second driver.

If you damage your rental car, understand that using outside insurance may leave you faced with paying the entire cost of repairs before you can claim it from your own insurance company. Hertz, for instance, is specific that if you “choose to decline Hertz’s coverage, you will be responsible to Hertz for the full value of any damage due to loss of or damage to the Hertz vehicle. If loss does occur, you must then submit a claim for reimbursement to your credit card company.”

In recent years, we’ve had to negotiate claims with both car rental companies and the company that moved our household. We’ve learned that it’s worth taking the time to document anything that might come back to haunt you. Even though you’ll be anxious to get on the road, find a well-lit spot to stop, examine the car for existing damage and take photos. If you see any sort of dings, dents or scratches, call the rental office and tell them.

And if you bring the car back, and the rental agent suddenly demand hundreds or thousands of dollars to repair damage? Always be reasonable, but never feel a rental agent’s assessment is the final word.

People make mistakes, and they especially make mistakes when examining a dirty car in a dark, underground garage. Insist that they show you exactly what they think needs repair. If you don’t believe that you caused the damage, or that the damage merits a claim, say so.

I love rental cars and the chance to drive a new make and model of car every time that I travel. Now that I understand how to manage my insurance, I’m sure my next trip will be that much more relaxing.

Bell Canada owes Canadians

By Barry Rueger
Published: Canadian Journalist.ca
February 13, 2024
1160 words

Bell Canada is set to axe 4,800 jobs, sell dozens of radio stations, cut newsrooms across Canada, and destroy CTV’s star investigative program W5.

The announcement by BCE Inc. made big news-but the real damage was done decades ago.

Canadian news has long been an expanding wasteland.

What saddens me is that government could have prevented this–and still has the power to fix it.

Full column is available at https://canadianjournalist.ca/column-bell-canada-owes-canadians/

At Issue

By Barry Rueger
Published: CBC Gem
December 28, 2023

CBC’s political panel asked me to provide a year-end question.  Rosemary Martin hosts the discussion, and I ask why Justin Trudeau lacks the backbone to stand up to oil companies .  I appear at about 7:32.